If the answer to your question is not on this page, do not hesitate to contact us directly.


General information

Q. What is Polywink?

Polywink is an online platform of procedural animation services to help you gain time, flexibility and productivity by automating time-consuming tasks. It is based on technologies developed over the years by Eisko, a company specialized in the capture, analysis and reconstruction of digital doubles, and is powered by years of capture data.

To learn more, please see this blog post.

Q. What happens after my upload?

You will receive a notification once we have validated your order. You will then receive a second email within 24 hours containing a link in order to download your model, which you can also access through your personal account at all times. You will not be charged if your model is not processed.

Q. Are my models safe with you?

The ownership and exploitation rights attached to uploaded data are naturally intact and the confidentiality is ensured by the fact your uploaded models are automatically deleted from our servers after processing.

Q. What are rights on the delivered rig/blendshapes?

You naturally get the ownership of the models delivered by our service; however your exploitation rights depends on the license you selected to purchase:

In any case, you do not have the right to distribute the rig or blendshapes themselves, only the resulting animations.

Q. What kind of support do I get with your services?

We are fully dedicated to answering your requests through the contact form (please note that we are located in GMT+1). However, our support does not extend beyond ensuring that the provided rig or blendshapes are fully functional in the context they were delivered in. We cannot commit to helping you include our service into your already existing platforms or project, nor in any scenes different than the originally provided one.

Animation for Iphone X

Q. What is Animation for Iphone X?

Animation for Iphone X is an online service based on our in-house animation tools which automatically generate a set of facial expressions along with a simple rig, specifically designed for animation through the Iphone X's ARKit technology. Simply upload a static 3D model and receive a wide range of expressions, instantly saving weeks of work!

Q. Why should I use Animation for Iphone X?

Animation for Iphone X is a fast and cost-effective way to animate your characters. You can save up to a month of work and thousands of dollars, generating the blendshapes you need in mere hours instead of dedicating weeks of manual work.

Q. What exactly should I upload when I order Animation for Iphone X?

Upload one single model per purchased item; you can purchase multiple items in one order if necessary. In that case, simply upload the models one by one on checkout.
Each model must be a head with a neutral pose (eyes open and mouth shut) and come with two additional elements: eyes and inner mouth (teeth, gum, tongue). Models should come without hair features.
We can process any polygonal mesh, topology or UVs.
We accept OBJ and FBX files.

Blendshapes on Demand

Q. What is Blendshapes on Demand?

Blendshapes on Demand is an online service based on one of our in-house animation tools which automatically generates a set of 161 facial expressions perfectly adapted to your characters. Simply upload a static 3D model and receive a wide range of expressions, instantly saving weeks of work! Thanks to this internal software, we are able to transfer deformations from one mesh to another independently of their topology while taking into account their morphological differences.

Q. Why should I use Blendshapes on demand?

Blendshapes on Demand is a fast and cost-effective way to animate your characters. You can save up to a month of work and thousands of dollars, generating the blendshapes you need in mere hours instead of dedicating weeks of manual work.
By automatically transferring a whole set of expressions to a series of models you provide us, this service will also drastically improve the quality of your animations. Whether you are considering to use the blendshapes in a traditional animation rig or just to help you on sculpting expressions, this service is a true cost-efficient game changer to populate your digital worlds and animate your models!

Q. What exactly should I upload for Blendshapes on Demand?

Upload one single model per purchased item; you can purchase multiple items in one order if necessary. In that case, simply upload the models one by one on checkout.
Each model must be a head with a neutral pose (eyes medium opened and mouth shut); the eyes, tongue, teeth and gum should not be merged. Models should come without additional hair features like eyelashes, eyebrows, or beard.
We can process any polygonal mesh, topology or UVs.
We accept OBJ and FBX files.

Rig on Demand

Q. What is Rig on Demand?

Rig on Demand is an online service based on an in-house animation tool which automatically generates and applies a set of 161 blendshapes with bones. It is a logical extension of Blendshapes on Demand, as we know artists need not only good expressions but proper ways to control them too.
Flexible, robust and easy to use, the rig is compatible with Maya and can be exported to Unity and Unreal. It will then smoothly incorporate any precomp or real-time animation production, no matter the modeling style (cartoon, photorealistic…) and the animation approach (MoCap, Video Tracking or keyframing).

Q. Why should I be using Rig on Demand?

Rig on Demand is a fast and cost-effective way to animate your characters. You can save up to a month of work and thousands of dollars, generating the blendshapes and rigs you need in mere hours instead of dedicating weeks of manual work.
By automatically transferring a whole set of expressions to a series of models you provide us, this service will also drastically improve the quality of your animations. This service is a true cost-efficient game changer to populate your digital worlds and animate your models!

Q. What exactly should I upload?

Upload one single model per purchased item; you can purchase multiple items in one order if necessary. In that case, simply upload the models one by one on checkout.
Each model must be a head with a neutral pose (eyes medium opened and mouth shut); the eyes, tongue, teeth and gum should not be merged. Models should come without additional hair features like eyelashes, eyebrows, or beard.
We can process any polygonal mesh, topology or UVs.
We accept OBJ and FBX files.

Q. How much control do I get?

Our rig offers several ways to control the expressions on different levels. Separate panels will give you a more general control over blendshapes and expressions while on-mesh controllers grant you a closer control of detailed parts and bones. Display handles makes it intuitive to toggle between modes. Our experience has shown riggers usually have their own ways and habits so we made sure our rig was fully customizable and upgradable.